What is a deposit? - AutoNorma

What is a Refundable Deposit?

The refundable deposit represents the value of the old part that we add to the price of the product.

What are the steps of the option to purchase a product with a deposit?

  1. You are purchasing a refurbished or new part from our e-shop, including a refundable deposit.
  2. The old part can be picked up on the next working day after ordering at the earliest.
  3. After the subsequent delivery of your old part to our warehouse under fulfillment of the acceptance conditions,
    we will transfer the deposit for the old part to your bank account which you can provide while selecting 
  4. We will return the amount within 10 working days of receiving the old part.

How do we return the deposit?

  • On the next working day after receipt and approval of the old part, we will create a document for the return of the deposit.
  • We will send you a proof of the refund of the deposit to the e-mail address given when ordering the goods.
  • We will reimburse the finances with a term of 14 days to the bank account specified when the order was placed.
  • Delivery address of the old part: REMANTE GROUP s.r.o., Sadová 44, 74601, Opava, Czech Republic

Please note that we cannot just accept any old part. If your old part arrives damaged, we reserve the right to impose price deduction on your deposit. However, as long as your old part is in somewhat acceptable condition, you have nothing to worry about.

The fastest option

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If the product is in stock, we ship immediately.

Have any questions or concerns? Contact us on +44 2080 892818 (Mo-Th: 8:00-18:00 / Fr: 8:00-16:30)